AOL Broadband Waterford, Ireland

		Name: Kerry Power Role: Health & Safety Officer Length of Service: 4 Years Highlight: I am proud to work for a company that gives so much back to the community.

How I Got Here: In 2005 I was offered a 4-week contract with AOL Broadband, 4 years later I'm still here and loving every minute of it! I have been lucky enough to work in different areas including, Recruitment, HR Admin and Reporting and now Health & Safety. Why AOL Broadband: No two days are the same for me - every day brings new challenges and opportunities to learn - being bored is never an option! My new role meant I had the opportunity to become a student once again....albeit on a part-time basis. Having completed a number of courses in Health & Safety, I am currently in the middle of a UCD Safety, Health & Welfare course, which AOL Broadband is sponsoring. Last year I was given the opportunity of helping the local community through the Employee Volunteer Scheme. Not only did I achieve a personal sense of pride but I can also say I am proud to work for a company that gives so much back to the community. The Last Word: If I had three words to describe my AOL Broadband experience, they would be - Challenging, Rewarding and Fun!! Roll on the next four years...



		Name: Roisin O'Keefe Role: Agent - Sales Department Length of Service: 3 Years Highlight: AOL Broadband has an event for every occasion.

How I Got Here: When I finished school in the summer of 2005, I took the opportunity to join AOL Broadband as an Agent in the Sales Department. My role involved dealing with sales enquiries from customers and registering new accounts. Recently, I completed training to become a multi-skill Agent so that I can work in our Retention Department as well as Inbound Sales. I'm delighted to be given the opportunity to learn new skills and grow my experience in the company. I am also a member of the Sales Department Morale Committee; we meet regularly to come up with ideas and ways for people to enjoy themselves whilst at work. Why AOL Broadband: AOL Broadband has an event for every occasion, which I love as there's always something on - it's a great excuse to dress up to the nines or put on a fancy dress costume. My favourite event is the Christmas Party...it's fabulous every year. The Last Word: Recently I celebrated my 3rd year with the company and was treated to lunch and presented with a gift....it was really nice to meet up with people from other departments, chat about how they were getting on and share a few stories about our first days with the company.



		Name: Greig Wilson Role: Team Leader, Retention Dept Length of Service: 4 Years Highlight: The Atmosphere!

How I Got Here: Four years ago I left Scotland and joined AOL Broadband as a Sales Agent. Last year I was promoted to Team Leader in the Retention Department. My responsibilities include delivering departments KPIs, developing my team and helping to maintain a high level of customer service. Why AOL Broadband: The thing I like most about working here is the atmosphere and the social nights out. The Christmas party is the years' must attend event, it's always great fun with a huge turnout and loads of great entertainment. The Last Word: If I had to describe AOL Broadband it would be: fun, motivational & that I'm proud to work here!



		Name: Steve Bunyon Role: Project Manager Length of Service: 8 Years Highlight: Living the Dream!

How I Got Here: I joined AOL Broadband in 2000, as part of the Outsourcing Management Team based in India. In 2006 I decided to move to Ireland to pursue a Masters Degree in Business. After numerous business trips to Waterford it made sense to study in WIT. One year down the line - I have graduated a Masters Degree in Business with First Class Honours, and I'm now working as a Project Manager here in Waterford Why AOL Broadband: Moving to Ireland was a huge life change for me, not only returning to study after years of working but also leaving my family and friends. AOL Broadband made the move much easier, supporting me financially to complete my studies and enabling me to continue working on a part-time basis. The Last Word: You hear about these things... you don't get to live the dream too often.



		Name: David Rossiter Role: Retail Agent Length of Service: 1 Year Highlight: I've made a lot of new friends.

How I Got Here: When I joined AOL Broadband in May 2007, I worked as an Agent in the Customer Service & Billing Department providing phone support to customers who had queries on their bills or products. I have since moved to work with the Retail Team. I currently work as a Subject Matter Expert, providing support to other Agents, answering their queries and carrying out admin duties for the team. Why AOL Broadband: I enjoy the friendliness of everyone working here and I've made a lot of new friends. The social scene is great! I loved the 10th Anniversary Summer Party; it was probably the best social event that I've attended so far. Everyday I have the opportunity to learn something new about the day-to-day running of a contact centre. There is a wide range and diversity of jobs and business areas that operate out of the Waterford site and it's great to get involved in different projects. The Last Word: In three words I would describe AOL Broadband as fun, exciting and diverse.



		Name: Maggie Power Role: Operations Support Length of Service: 2 Years Highlight: A great place to progress your career.

How I Got Here: I joined AOL Broadband as a 1st level Customer Service and Billing Agent. Just two years on I'm working as a 2nd level Customer Service and Billing Agent taking escalation calls from 1st level Agents and dealing with AOL Talk Faults. Why AOL Broadband: There is a friendly environment and you always have help from other people if you need it. The one thing that always surprises me is that people you may not even know in other departments are always willing to help. The Company are always looking for ways to keep morale and motivation high. I was only working here about 6 months when I won a Nintendo Wii for my Stats and Sales, which really boosted my confidence. The Last Word: If I was to describe AOL Broadband I would say: friendly, supportive and a great place to progress in your career. I can't believe it has been two years already, it feels like I started just yesterday.



		Name: Darren Heaphy Role: Project Manager Length of Service: 6.5 Years Highlight: There is a strong emphasis on learning and development.

How I Got Here: I started in AOL Broadband as a Tech Support Agent, was a Systems Supervisor for the Outbound Team for 8 months, worked in the Knowledge Team for 2 and a bit years and have now been a Project Manager for 2 and a half years As a Project Manager I manage changes into the business (be they system, process or other). I work with several Teams and Business Functions across the Waterford site to facilitate that change. Why AOL Broadband: I really enjoy the constant degree of change, the versatility of the company, the intelligence and ability of all the teams to find simple solutions to complex problems. It's refreshing to see how uniquely talented lots of people are here. The Company has a great morale committee with well organised events, community support, social club functions and excellent parties - the 10 year Anniversary party was brilliantly organised and the Christmas parties are always something special! There is a strong emphasis on learning and development within AOL Broadband and the company has supported me through my BA in IT and are now supporting my BA in Business Management. I have been on a Prince2 course, the Leadership in AOL Broadband course and various other management development courses! The Last Word: If I was to describe AOL Broadband in three words I would say: Dynamic, challenging, interactive.